Shipping policy

PackRipperz Limited (Company Number: 16830476)

Last updated: April 17, 2026

1. Introduction

This Shipping Policy outlines the terms and conditions relating to the delivery of goods purchased from PackRipperz Limited (“we”, “us”, “our”).

This policy should be read alongside our Returns and Refunds Policy. Nothing in this policy limits your statutory rights under UK law.

2. Shipping Locations

We ship worldwide.

Shipping availability may vary depending on destination, courier restrictions, and local regulations. We reserve the right to refuse shipment to certain locations where necessary.

3. Processing Times

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Processing times may vary during:

  • Peak periods (e.g. major product releases, holidays)
  • Promotional events
  • Pre-order releases

Orders are not considered dispatched until they have been handed to the courier and tracking has been issued.

4. Shipping Methods and Delivery Times

Delivery times are estimates only and are not guaranteed.

Typical delivery timeframes:

  • United Kingdom: 1–3 business days
  • Europe: 3–7 business days
  • Rest of World: 5–14 business days

Actual delivery times may vary due to courier performance, customs processing, and external factors beyond our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Parcel weight and dimensions
  • Selected shipping service

All shipping fees are clearly displayed before order confirmation.

6. Customs, Duties and Taxes (International Orders)

For international shipments:

  • The customer is solely responsible for any customs duties, import taxes, or clearance fees
  • These charges are determined by the destination country and are outside our control

Failure to pay customs charges may result in the parcel being:

  • Delayed
  • Returned to sender
  • Destroyed by customs authorities

We are not responsible for any losses resulting from unpaid customs charges.

7. Delivery Responsibility

In accordance with UK law, we are responsible for goods until they are delivered to the address provided by the customer.

Delivery is considered complete when:

  • The parcel is marked as delivered by the courier, including GPS, photographic, or signature confirmation where available

After confirmed delivery, responsibility transfers to the customer.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete shipping information
  • Ensuring the delivery location is secure and accessible
  • Monitoring tracking updates and responding to courier requests

We are not liable for issues arising from:

  • Incorrect or incomplete addresses
  • Failure to respond to courier contact
  • Delivery instructions that result in loss or theft

9. Missed Deliveries and Returned Parcels

If a delivery attempt fails and the parcel is:

  • Not collected
  • Refused
  • Returned due to customer error

We reserve the right to:

  • Charge additional shipping fees for redelivery
  • Deduct shipping and return costs from any refund

10. Lost or Delayed Shipments

Lost Parcels

If a parcel is believed to be lost:

  • The customer must notify us within 7 days of the expected delivery date
  • We will initiate an investigation with the courier

Customers must cooperate fully with any investigation.

We reserve the right to decline claims where:

  • Delivery confirmation exists
  • The claim is inconsistent with courier data
  • Fraudulent activity is suspected

Delays

We are not liable for delays caused by:

  • Courier service disruptions
  • Customs processing
  • Weather conditions
  • Strikes or industrial action
  • Other events outside our control

11. Courier Responsibility

We partner with third-party courier services to fulfil deliveries.

While we may assist in resolving delivery issues, customers may be required to contact the courier directly for:

  • Redelivery arrangements
  • Missed delivery resolution
  • Local depot collection

12. Risk and Ownership

Risk in the goods passes to the customer upon confirmed delivery.

Ownership of goods transfers only once full payment has been received.

13. Fraud Prevention

We reserve the right to:

  • Delay or cancel orders for security checks
  • Request additional verification before dispatch
  • Refuse shipment where fraud is suspected

14. Contact

For shipping enquiries:

sales@packripperz.co.uk - Orders, shipping, and support
legal@packripperz.co.uk - Legal matters and complaints