Privacy policy

Last updated: April 17, 2026

PackRipperz (“we”, “us”, “our”) operates this website and provides products and services through our online store (the “Services”). Our store is hosted by Shopify, which enables us to deliver a secure and reliable shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you use our Services. By accessing or using our website, you agree to the practices described below.

Personal Information We Collect

We collect personal information depending on how you interact with our Services, including:

  • Contact Details: Name, billing/shipping address, email address, phone number
  • Payment Information: Card details, billing information, and transaction data (processed securely via Shopify and payment providers)
  • Account Information: Login details, preferences, and saved information
  • Order & Transaction Data: Purchases, returns, and order history
  • Communications: Messages sent to our support team
  • Device & Usage Data: IP address, browser type, device information, and how you interact with our site

We do not collect anonymous or de-identified data as personal information.

How We Collect Your Information

We collect personal information:

  • Directly from you (e.g. when you place an order or contact us)
  • Automatically through cookies and similar technologies
  • From service providers (e.g. Shopify, payment processors)
  • From partners or third parties where permitted by law

How We Use Your Information

We use your personal information to:

Provide Our Services

  • Process orders, payments, and deliveries
  • Manage your account
  • Handle returns, exchanges, and customer support

Improve Your Experience

  • Personalise your shopping experience
  • Recommend relevant products
  • Optimise website performance

Marketing & Advertising

  • Send promotional emails (you can opt out anytime)
  • Show relevant ads based on your activity

Security & Fraud Prevention

  • Detect and prevent fraudulent or malicious activity
  • Protect our customers and business

Legal Compliance

  • Meet legal obligations
  • Enforce our terms and policies

Sharing Your Information

We may share your information with:

  • Shopify and service providers (payments, hosting, analytics, shipping)
  • Marketing partners for advertising and promotions
  • Legal authorities when required by law
  • Business partners or affiliates where necessary

All third parties are required to handle your data responsibly.

Shopify & Third-Party Processing

Our store is powered by Shopify, which processes personal information to provide and improve the platform. Your data may be transferred and processed outside the UK or EEA.

For more information, please review Shopify’s Privacy Policy.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse traffic and behaviour
  • Deliver personalised content and ads

You can manage or disable cookies through your browser settings.

Data Retention

We retain your personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Your Rights

If you are located in the UK or EEA, you have rights including:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Data portability

To exercise your rights, contact us at sales@packripperz.co.uk.

Marketing Preferences

You can opt out of marketing emails at any time using the unsubscribe link. You may still receive transactional emails related to your orders.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of 16.

Data Security

We take reasonable measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

International Transfers

Your data may be transferred outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or wish to exercise your rights, please contact:

Email: sales@packripperz.co.uk

PackRipperz is the data controller for your personal information under applicable data protection laws.