Refund policy

PackRipperz Limited (Company Number: 16830476)

Last updated: April 17, 2026

1. Introduction

This policy sets out the terms governing returns, refunds, delivery, and disputes for purchases made from PackRipperz Limited (“we”, “us”, “our”).

This policy operates in accordance with applicable UK legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in this policy limits or excludes your statutory rights.

2. Right to Cancel (Distance Selling Regulations)

For online purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

You must notify us within this period by contacting:
sales@packripperz.co.uk

You then have a further 14 days to return the goods.

Conditions of Return

  • Items must be unused and in original condition
  • All items must be returned with original packaging intact
  • Trading card products must remain fully sealed

We reserve the right to reduce any refund to reflect any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

3. Non-Returnable Items (Industry-Specific)

Due to the nature of trading cards and collectables:

  • Opened or unsealed products cannot be returned
  • Products with broken seals, tampering, or damage are not eligible
  • Returns are not accepted based on:
    • Card pulls
    • Perceived value
    • Randomised contents

All trading card products are sold as randomised items by design.

4. Faulty, Damaged, or Not as Described Goods

Under the Consumer Rights Act 2015, you are entitled to remedies if goods are faulty, damaged, or not as described.

Your Rights

  • Within 30 days: Full refund
  • After 30 days (up to 6 months): Repair or replacement, or refund if not possible

Requirements

  • You must notify us within 48 hours of delivery for damage claims
  • You must provide clear photographic evidence

We reserve the right to inspect and verify all claims before issuing a refund or replacement.

Return shipping costs will be covered by us for confirmed faulty items.

5. Pre-Orders

  • Pre-orders may be cancelled for a full refund prior to dispatch
  • Once dispatched, standard return terms apply

We are not liable for supplier delays, allocation changes, or release date changes outside our control.

6. Shipping and Delivery

6.1 Delivery Responsibility

We remain responsible for goods until they are delivered to the address provided by the customer.

Delivery is considered complete when:

  • The courier confirms delivery to the provided address, or
  • Delivery confirmation is recorded, including GPS, photo, or signature where applicable

6.2 Customer Responsibility

Customers are solely responsible for:

  • Providing accurate and complete delivery information
  • Ensuring the delivery location is secure and accessible

We are not liable for:

  • Incorrect or incomplete addresses
  • Deliveries to unsafe locations requested by the customer
  • Loss or theft after confirmed delivery

6.3 Failed Delivery and Returned Parcels

If an order is refused, not collected, or returned due to customer fault, we reserve the right to deduct shipping, handling, and return costs from any refund.

6.4 Lost Parcels

If a parcel is lost in transit:

  • Claims must be submitted within 7 days of the expected delivery date
  • We will initiate an investigation with the courier

Customers must cooperate fully with any investigation and provide requested information.

We reserve the right to decline claims where:

  • Courier confirmation contradicts the claim
  • Fraudulent or suspicious activity is identified

6.5 Courier Interaction

While we may assist, customers may be required to contact the courier directly regarding missed deliveries, redelivery arrangements, or access issues.

7. Chargebacks and Payment Disputes

7.1 Chargeback Policy

If a chargeback or payment dispute is initiated:

  • Customer support may be suspended immediately
  • Communication will be handled exclusively through the payment provider and the customer’s bank or card issuer

7.2 Evidence Submission

We reserve the right to contest all disputes and will provide evidence including:

  • Proof of delivery
  • Tracking data
  • Order confirmation
  • Customer communications
  • Fraud screening results

7.3 Abuse and Fraud

  • Initiating a chargeback without prior contact may be treated as bad faith
  • Duplicate claims (refund and chargeback) will be fully contested
  • Fraudulent disputes may be reported to payment processors, fraud prevention agencies, and relevant authorities

7.4 Outcome

All chargeback decisions are made by the payment provider or issuing bank. We will comply fully with their final determination.

8. Fraud Prevention and Fair Use

We reserve the right to:

  • Cancel orders
  • Refuse returns
  • Deny service

Where we reasonably suspect fraud, product tampering, abuse of returns or chargebacks, or commercial misuse.

All actions will be taken in a lawful and proportionate manner.

9. Refunds

  • Refunds are issued to the original payment method only
  • Refunds are processed within 14 days of receiving returned goods or proof of return
  • We may withhold refunds until goods are received

Deductions may apply where permitted by law.

10. Proof of Purchase

We reserve the right to request proof of purchase, including order number, confirmation email, or payment verification.

Failure to provide adequate proof may result in refusal of the claim.

11. Contact

sales@packripperz.co.uk - Orders, returns, and support
legal@packripperz.co.uk - Legal matters and complaints